Terms & Conditions

General Terms and Conditions

(Version from February.2023)

Scope

The following terms and conditions apply to all orders via our online shop.

Contractual partner, conclusion of contract

The purchase contract is concluded with Nutriworld OÜ.

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the steps provided for this purpose in the ordering process and use the explained correction aids. By clicking the order button, you place a binding order for the goods in the shopping cart and accept the general terms and conditions. The automatic order confirmations we then send document that we have received your order, but do not yet represent acceptance of your offer. A contract is only formed when we expressly declare acceptance.

You are obliged to fill out the fields (or information) provided in the order form completely and truthfully.After completing the order by clicking on the order button “Order with obligation to pay”, it is no longer possible to change the order. You can exercise your right of withdrawal (see point 4). The receipt of your order will be confirmed by e-mail immediately after the order has been sent.

The contractual partners agree on the application of Estonia law.

Place of Performance

Place of performance is the seat of Nutriworld OÜ.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must return the received goods unopened within 14 days of receipt to

Nutriworld OÜ

Harju maakond, Kesklinna linnaosa, Tornimäe tn 7-26

Tallinn 10145

It is not mandatory to use and enclose our cancellation form, but it will speed up the processing of your cancellation.

If you revoke this contract, we have paid you all payments that we have received from you, including the shipping costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received your return. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

In the case of sales contracts in which we have not expressly offered you to collect the goods yourself in the event of cancellation, we can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back , whichever is earlier.

You have to bear the direct costs of the return.

Opened products cannot be returned for hygienic reasons.

Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
Contracts for the delivery of goods if these are inseparably mixed with other goods after delivery due to their nature;
Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
Goods that can spoil quickly or whose use-by date has passed quickly;
Goods made to customer specifications or clearly tailored to personal needs;
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

Contract language, contract text storage

The language available for the conclusion of the contract is English.

We save the text of the contract and send you the order data by e-mail. You can also view and download the General Terms and Conditions here on this page at any time. You can view your past orders in our customer login.

Delivery

Shipping costs are added to the stated product prices. You can find out more about the shipping costs on the shipping costs page or in the ordering process. If you select shipping to a delivery address specified by you as the delivery method, you must bear the shipping costs that are displayed in the web shop for the goods and when paying for the goods.

When the goods are shipped, the risk of loss of or damage to the goods only passes to the consumer when the goods are delivered to the consumer or to a third party designated by the consumer who is different from the carrier. However, if the consumer has concluded the contract of carriage himself without using one of the options suggested by us, the risk passes to the carrier as soon as the goods are handed over.

BELOW THE “FREE SHIPPING” THRESHOLD

In the case of returns, we reserve the right to recalculate the standard shipping costs if the value of the order minus the return falls below the free shipping limit.

Please report missing or damaged packages to your responsible post office or delivery service immediately, otherwise there is no claim for compensation.

Please note that in the event of refusal or non-acceptance, the resulting costs will be charged to you.

Payment

All prices on this website are in USD. Packaging and shipping costs, if any, are calculated and shown separately.

The payment methods displayed at the end of the ordering process are available to you, e.g. payment by credit card, PayPal, immediate transfer, purchase on account and partial payment. We reserve the right to restrict the selection of payment methods in individual cases.

The data entered will not be stored by us, but may be stored by the respective payment provider.

In the event of a delay in payment, we are entitled to charge interest of 12% p.a. a. to invoice. In addition, the customer undertakes to reimburse third parties (especially lawyers) for reminder, collection and investigation costs, insofar as these costs were useful for appropriate legal prosecution. We would like to point out that the costs in the event of the intervention of a lawyer are based on the amount standardized by the Lawyers’ Tariff Act (RATG) plus statutory sales tax, those of debt collection agencies up to the amount standardized by the Federal Ministry of Economics by way of ordinance for debt collection agencies .

Any payments you have made will be refunded to the means of payment that you used when placing your order.

The following payment methods are generally available in our shop:

Credit card

When you place your order, you send us your credit card details at the same time.

After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.

PayPal

During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. You’ll get more information during the ordering process.

The payment transaction is carried out automatically by PayPal immediately afterwards.

Payment process

During the ordering process, select purchase on account as the payment method. After you have confirmed the order, you will receive a reminder with all the data you need to successfully pay the bill. The e-mail contains data such as the individual account number, the amount and your identification code.

Please enter the individual identification data and your name under which the order was placed on the transfer slip or in your e-banking order in order to ensure rapid processing. As soon as the amount arrives on our account, we can successfully complete your order.

Retention of Title

The goods remain our property until full payment.

Warranty and Guarantees

If you want to assert warranty claims, you can send the affected goods to the following address:

Nutriworld OÜ

Harju maakond, Kesklinna linnaosa, Tornimäe tn 7-26

Tallinn 10145

(1) Please note that acceptance does not constitute an acknowledgment of warranty claims, but requires a separate review. You will be informed of the result by the relevant service point within a reasonable period of time.

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

In the case of used items, the limitation period for claims for defects is one year from delivery of the goods.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,

in the case of intentional or grossly negligent breach of duty and fraudulent intent,

in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

within the framework of a guarantee promise, if agreed or

as far as the area of application of the Product Liability Act is open.

The warranty is based on the statutory Provisions (24 months from receipt of goods). If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay), then the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (rescission). Compensation for (defect) consequential damage, as well as other property damage, financial loss and damage to third parties against the customer, unless it is a consumer transaction, is excluded.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 5:00 p.m.

Liability

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents

in the event of injury to life, limb or health,

in the event of intentional or grossly negligent breach of duty,

in the case of a promise of guarantee, if agreed, or

as far as the area of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.

Code of Conduct

We have voluntarily submitted to the following codes of conduct: Trusted Shops quality criteria

Arbitration Board

The OS platform can also be used to settle disputes with our company: https://ec.europa.eu/consumers/odr

(Version from 06.2019)

We appreciate your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

Collection, processing and use of personal data

You can visit our site without providing any personal information. We only store access data without personal reference. These data are evaluated exclusively to improve our offer and do not allow any conclusions to be drawn about your person. Personal data is only collected if you voluntarily provide it to us when ordering goods, opening a customer account or registering for our newsletter. We use the data you provide to fulfill and process your order. As a customer, your data will be used for the purpose of fulfilling the contract and for our own advertising purposes. If you register for the newsletter separately, your e-mail address will be used for your own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time by clicking on the “Unsubscribe” link at the end of a newsletter without incurring any additional costs other than the transmission costs according to the basic tariffs of your access provider.

Disclosure of Personal Data

We use the data you provide to fulfill and process your order. In order to fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service provider in order to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must register with the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

Your order data will be used as part of order processing or to process your order and for ongoing system updates.

If you make your payment with PayPal, it is subject to the general terms and conditions and data protection of PayPal. If you make your payment with Amazon Pay, it is subject to the general terms and conditions and data protection of Amazon Pay.

Correction, blocking and deletion of your data or right to information

You have the right to information about your personal and stored data free of charge for the first time (by e-mail) and, if necessary, a right to correction, blocking or deletion, as well as revocation of consent given. In the event of repeated requests, we reserve the right to demand an appropriate reimbursement of costs.

Please contact the data protection officer for this. In addition, you have the right to lodge a complaint with the data protection authority.

Data protection officer:

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data or revocation of consent, please contact the company data protection officer in writing.

data security

During the ordering process, your personal data is transmitted in encrypted form using “Secure Socket Layer” (SSL) over the Internet (address transmission for newsletter subscriptions is excluded). Here we use a highly secure 128-bit encryption (SSL 3.0, RC4). We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Access to your customer account is only possible after entering your personal password. You should always keep your access information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others.

right of appeal

You also have the right to lodge a complaint with a supervisory authority.

Notice of E-mail Advertising

If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter in accordance with your consent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described above or via a link provided for this purpose in the newsletter.

Use of data for e-mail advertising without newsletter registration and your right to object:

If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range to those you have already purchased by e-mail . You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

Unsubscribing from the newsletter:

If you unsubscribe using the contact option described above or the link in the newsletter, your e-mail address will be excluded from the newsletter distribution list and you will no longer receive any advertising mailings, but the e-mail address will not be deleted. You can exercise your right to have your personal data deleted at any time using the contact option described above.

Use of cookies

If you have given your consent, Google Analytics, a web analysis service provided by Google LLC (“Google”), is used on this website. Use includes the “Universal Analytics” operating mode. This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus analyze a user’s activities across devices. This data protection notice is provided by www.intersoft-consulting.com.

Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. We would like to point out that on this website Google Analytics has been expanded to include IP anonymization in order to ensure that IP addresses are recorded anonymously (so-called IP masking). The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can find more information on the terms of use and data protection at

https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=com

Purposes of processing

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator.

Legal basis

The legal basis for the use of Google Analytics is your consent in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR.

Recipients / categories of recipients

The recipient of the collected data is Google.

Transmission to third countries

The personal data is transmitted to the USA under the EU-US Privacy Shield on the basis of the European Commission’s adequacy decision. You can access the certificate here.

Duration of data storage

The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data that has reached the end of its retention period is automatically deleted once a month.

data subject rights

You can revoke your consent at any time with effect for the future by preventing the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser add-on. Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt out on all systems used. If you click here, the opt-out cookie will be set: Disable Google Analytics

Use of social media plugins

We use plugins from the following social networks: Facebook, Instagram, Squarelovin, Youtube. These are provided by the companies

Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, www.facebook.com
squarelovin.com, Anchor Media GmbH, Budapester Strasse 47, 20359 Hamburg, www.squarelovin.com
Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA www.google.com
Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA www.instagram.com

operated. For this purpose, we use a two-stage process, during which you can give your consent to the processing of data by the operator of the social network in accordance with Art. 6 Para. 1 lit a DS-GVO. Data is only transmitted to the operator of the social network when users click on one of the icons displayed and thus agree to the transmission of the data to the operator of the social network. Your browser will only connect to the respective social network after you have given your consent.

The social network receives information about your visit to our website via the plugin. If you are logged into Facebook, Instagram or Youtube, your visit can be assigned to your social network account. Any interactions with the plugin can be saved by the operator of the network.

Information about the use of the data collected by the respective social network can be found on the websites of the companies Facebook, Google+, Youtube, Instagram, Squarelovin in the “Data protection” or “Privacy” area at the URL:

Facebook privacy policy: http://www.facebook.com/policy

Google privacy policy: http://www.google.com/intl/de/+/policy/+1button

Squarelovin privacy policy: https://squarelovin.com/privacy/

Instagram privacy notices https://help.instagram.com/155833707900388

Links to other websites

Our website also contains links to other websites. In particular, we assume no liability of any kind for the correctness, completeness, legality, objectivity and topicality of this content.

Do you still have any questions? Then take a look at our FAQ, you will definitely find an answer here. If not, simply contact our Customer Service!

Shipment

If the address is inaccurate or the data is incorrect, the order cannot be successfully delivered.

Free shipping from an order amount of 99 USD. Shipping is by USPS for US Customer.

All packages are insured and can be tracked online.

Average shipping time: 7-10 business days.

Below 99 EUR, shipping costs of 9.90 USD apply for deliveries.

Payment

With us you can pay by credit card, with Sofortüberweisung, Apple Pay, PayPal and purchase on account. In the ordering process you can select the payment method under “Payment & Shipping” under “Checkout”. Please be informed that the choice of payment method may be limited in individual cases.

Credit card

We accept VISA, AMEX and MasterCard.

Payment process

Select “credit card” as the payment method during the ordering process. After confirming the order you will be forwarded to enter your credit card details. It is best to have your credit card details ready (card company, name of cardholder, card number, expiry date and security code). As soon as the data has been entered, the order will be processed further.

100% secure payment

Your security is always our top priority, which is why we use the utmost care and the highest security standards when handling your personal data. For the secure transmission of customer data in the ordering process and in particular credit card data, we use a secure transmission method – the so-called “Secure Socket Layer” (SSL) transmission.

Security Check

In rare cases, we may need to carry out a credit card check for security. This process must be carried out in rare cases in order to counteract possible abusive debits and thereby guarantee you security.

Mastercard Secure Code / Verified by VISA

This is a security code activation from your credit card provider. You received this when you activated your credit card. Please contact your credit card provider if you do not have a code.

Instant bank transfer

Sofortüberweisung is one of the simplest and most secure online payment services with TÜV-certified data protection. The transfer takes place in real time and is therefore faster than prepayment. You don’t have to register, top up an interim account or enter your credit card details. All you need is an online bank account. Sofortüberweisung is a free service and there are no transaction costs.

Payment process

Select “Sofortüberweisung” as the payment method during the ordering process. After you have confirmed the order, you can log in with your bank code or BIC and confirm your payment with PIN and TAN. Please state your order number and the name under which the order was placed on the transfer slip or in your e-banking order to ensure quick processing. As soon as the amount arrives on our account, we can continue to process your order.

PayPal

PayPal is an online payment service that allows you to pay online easily, quickly and securely. All you need is a PayPal account, which works like an online bank account. Registration is free. You store your data there once and you can shop securely at any online shop that offers Paypal without having to re-enter or pass on data every time.

Payment process

Select “PayPal” as the payment method during the ordering process. After confirming the order, you will be guided quickly through the payment process without having to enter any further data. As soon as this process has been completed, we will continue to process the order.

If you have not completed the payment process during the online order, you can do so at any time later. To do this, go to your PayPal account under ‘My Account’ to ‘Orders’ and click on “Not paid yet – pay now”. As soon as the payment has been made, we can continue to process the order.

Apple Pay

Pay more securely and confidentially with Apple Pay

Simple, fast and convenient

Apple Pay makes it easier and more secure for Apple users to pay in stores, in apps, and online with iPhone, Apple Watch, iPad, and Mac. You can make purchases quickly with the devices you use every day. With Apple Pay, you can also pay more securely and quickly online and in apps because you no longer have to create an account or fill out complicated forms. You no longer have to present anything or enter your payment information – you pay directly. All you need is the wallet app, where you store your account information once.

Pay safely

When you make a purchase, Apple Pay uses a device-specific number along with a unique transaction code. Your full card number is never stored on your device or Apple servers, and is never shared with merchants. Apple Pay does not store any transaction data that can be traced back to you. This ensures that your purchases are confidential.

Payment process

Select “Apple Pay” as the payment method during the ordering process. You can connect Apple Pay to both a credit card and a debit card. You then confirm the payment effortlessly and securely via Face ID or Touch ID. On your MacBook Pro, confirm your purchase with Touch ID on the Touch Bar. If you are using a MacBook or a Mac without a Touch Bar, the iPhone or Apple Watch take over the ID process. Please note that all devices use the same iCloud accounts for this and that you must first activate payment on your MacBook or Mac in your Apple Wallet app.

Right of withdrawal

In order to exercise your right of withdrawal, you must return the goods received unopened to the address given on the postal label within 14 days of receipt. It is not mandatory to use and enclose our cancellation form, but it will speed up the processing of your cancellation.

You have to bear the direct costs of the return.

Opened products cannot be returned for hygienic reasons.

Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery;
Contracts for the delivery of goods if these are inseparably mixed with other goods after delivery due to their nature;
Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
Goods that can spoil quickly or whose use-by date has passed quickly;
Goods made to customer specifications or clearly tailored to personal needs;
Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Have fun shopping!

Terms & Conditions

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