Right of withdrawal or cancellation 

The customer has the right, if he is a consumer in the sense of the Consumer Protection Act (KSchG), to revoke this contract within fourteen days without giving reasons.

The withdrawal period is fourteen days from the day

  • on which the customer or a third party named by him, who is not the carrier, has or has taken possession of the goods;


  • in the case of a contract for several goods ordered by the customer as part of a single order and delivered separately: on the date on which the customer or a third party designated by the customer, who is not the carrier, has/have taken possession of the last goods;

To exercise the right of withdrawal, the customer must notify

Nutriworld OÜ, Email: office@cocoonlabz.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of his decision to revoke this contract. For this purpose, the customer may use the sample cancellation form sent with the invoice, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that the customer sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If the customer cancels this contract, Nutriworld OÜ has to refund the customer all payments that NutriworldOÜ has received from the customer, including the delivery costs (with the exception of the additional costs resulting from the fact that the customer has chosen a type of delivery other than the most favorable standard delivery offered by Nutriworld OÜ), immediately and at the latest within fourteen days from the day on which the notification of the cancellation of this contract has been received by Nutriworld OÜ.

In no case will the customer be charged for this repayment.

Nutriworld OÜ can refuse the repayment until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is earlier.

The customer must return or hand over the goods to

Nutriworld OÜ
Harju maakond, Kesklinna linnaosa, Tornimäe tn 7-26
Tallinn 10145

without undue delay and in any case no later than fourteen days from the day on which he notifies Nutriworld OÜ of the revocation of this contract. The deadline is met if the customer sends the goods before the deadline of fourteen days. The costs of returning the goods shall be borne by the customer.

The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. Cans and vials are therefore to be returned in unopened condition. In this context, reference is made in particular to §18 FAGG, according to which there is no right of withdrawal for goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.