Refund Policy
Returns & Refunds
Your satisfaction is our priority. If you are not fully satisfied with your purchase, please review the following policy.
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Products must be unopened, unused, and in original packaging.
- For hygiene and safety reasons, opened or partially used products cannot be returned unless they are faulty or damaged.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at office@cocoonlabz.com with your order number and photographic evidence. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return
- Email us at office@cocoonlabz.com with your order number and reason for return.
- We will provide you with a return address and instructions.
- Pack the items securely and send them via a tracked shipping method. Return shipping costs are the buyer's responsibility unless the item is faulty.
- Once we receive and inspect the return, we will process your refund within 5–7 business days to your original payment method.
Non-Returnable Items
- Opened or used products
- Products purchased as part of a bundle or clearance sale
- Digital downloads or gift cards
Late or Missing Refunds
If you haven't received your refund within 10 business days, please check with your bank first. If the issue persists, contact us at office@cocoonlabz.com.