Privacy Policy

Last updated: June 2025

1. Data Controller

The data controller for your personal data is COCOON LABZ. Contact: office@cocoonlabz.com.

2. Data We Collect

• Account & Order Data: Name, email address, shipping/billing address, phone number, and order history when you make a purchase or create an account.
• Payment Data: Payment is processed by third-party providers (e.g. Stripe). We do not store your full card details.
• Usage Data: IP address, browser type, pages visited, and cookies when you browse our website.
• Communication Data: Messages you send us via contact forms or email.

3. How We Use Your Data

• To process and fulfill your orders
• To communicate with you about your orders and inquiries
• To send marketing emails (only with your consent; you can unsubscribe at any time)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis (GDPR)

Processing is based on: contract performance (order fulfillment), legitimate interests (fraud prevention, analytics), legal obligations, and consent (marketing emails).

5. Data Sharing

We do not sell your personal data. We share data only with trusted third parties necessary to operate our business (shipping carriers, payment processors, email service providers), all bound by appropriate data processing agreements.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined above, or as required by applicable law (e.g. tax records as mandated by local regulations).

7. Your Rights

Under GDPR, you have the right to: access, rectify, erase, restrict, or port your data; withdraw consent at any time; and lodge a complaint with your local supervisory authority. Contact us at office@cocoonlabz.com to exercise these rights.

8. Cookies

We use essential cookies for site functionality and optional analytics/marketing cookies with your consent. You can manage cookie preferences in your browser settings.